Privacy Policy

Introduction

Extra Rep ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using Extra Rep, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our services.

Information We Collect

Personal Information

When you register for an account, we may collect:

• Name and email address
• Profile information (bio, photo, sports interests)
• Payment information (processed securely through Stripe—see Payment Processing section below)
• Communication preferences

Playmaker-Specific Information

If you register as a Playmaker, we additionally collect:

• Professional qualifications and experience
• Identity verification documents (processed by Stripe)
• Banking and payout information (processed by Stripe)
• Tax identification information as required by law

Usage Information

We automatically collect certain information when you use our platform:

• Device information (browser type, operating system)
• Log data (IP address, access times, pages viewed)
• Usage patterns and preferences
• Content interactions (saves, purchases)

Payment Processing and Stripe

Extra Rep uses Stripe as our payment processor. When you make a payment or receive payouts:

• Payment card information is collected and processed directly by Stripe—we do not store your full card number
• Stripe may collect additional information for fraud prevention and identity verification
• Playmakers must complete Stripe's identity verification process to receive payouts
• Transaction history and payout records are maintained by both Extra Rep and Stripe

Stripe's collection and use of your information is governed by the Stripe Privacy Policy. By using Extra Rep, you authorize us to share necessary information with Stripe to process payments, verify identity, prevent fraud, and comply with legal obligations.

Information shared with Stripe may include your name, email, address, phone number, date of birth (for verification), banking details (for payouts), and transaction history.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Connect athletes with relevant playmakers
• Send promotional communications (with your consent)
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Personalize your experience on the platform
• Comply with legal obligations, including tax reporting

Information Sharing

We may share your information in the following situations:

• With playmakers/athletes: To facilitate the coaching relationship (e.g., your name and profile when you subscribe)
• With Stripe: To process payments, verify identity, and enable payouts
• Service providers: Third parties who perform services on our behalf (analytics, customer support, email delivery)
• Legal requirements: When required by law, subpoena, or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (financial records are typically retained for 7 years)
• Resolve disputes and enforce our agreements
• Maintain business records as required by law

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection
• PCI-DSS compliant payment processing through Stripe

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

To exercise these rights, please contact us at privacy@extrarep.com

Cookies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Children's Privacy (COPPA Notice)

Extra Rep complies with the Children's Online Privacy Protection Act (COPPA). This section describes our practices regarding the collection and use of personal information from children under 13.

Parental Consent Required

Children under 13 may only use Extra Rep with verifiable parental consent. Before a child's account is activated, we require a parent or legal guardian to verify their identity through a temporary $1.00 card authorization hold (which is never charged and is released immediately).

Information We Collect from Children Under 13

With parental consent, we collect limited information from children under 13:

• First name or nickname (no last name required)
• Date of birth (for age verification)
• Sports interests
• Profile photo (optional, with parent consent)
• Workout activity and progress data
• Messages exchanged with playmakers (parent-monitored)

We do not collect from children under 13: home address, phone number, social media accounts, or precise geolocation data.

How We Use Children's Information

Information from children under 13 is used only to:

• Provide the Extra Rep service (connecting with playmakers, workout tracking)
• Facilitate parent oversight of the child's activity
• Maintain account security and prevent fraud

We do not use children's information for behavioral advertising, sell it to third parties, or make it publicly available.

Parental Rights

Parents of children under 13 have the right to:

• Review the personal information we have collected from their child
• Delete their child's personal information at any time
• Refuse further collection or use of their child's information
• Revoke consent and restrict the child's account
• Monitor all messaging activity between their child and playmakers

To exercise these rights, parents can use the parent dashboard or contact us at coppa@extrarep.com

Minor Users 13-17

Users aged 13-17 may use Extra Rep, but their accounts are restricted until a parent or guardian completes identity verification. Parents retain oversight capabilities including:

• Control over subscription purchases (payments go through the parent)
• Ability to monitor activity and messages
• Ability to revoke consent and restrict the account

Contact for COPPA Inquiries

For questions or concerns regarding our children's privacy practices, contact us at:

• COPPA Compliance Officer
• Email: coppa@extrarep.com
• Location: Avon Lake, Ohio

International Transfers

Your information may be transferred to and processed in countries other than your own. By using Extra Rep, you consent to the transfer of your information to the United States and other countries where Extra Rep and its service providers operate.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.